• Where are you located?

  Our store, Anytimgegiftco, is exclusively online at https://anytimegiftco.com/ and offers convenient home delivery. We have factories located in St. Petersburg and Tampa, FL, USA (for orders within the USA and PR), and in Amsterdam, Netherlands (for orders from Europe).

• Do you ship to the United States?

  Yes, we ship to all states in the United States. We also ship to Puerto Rico, Canada, and Europe. NOTE: We do not ship to Mexico or Colombia

• What shipping company do you use?

  We use the United States Postal Service (USPS) and UPS.

• What is the delivery time?

  Our delivery time is 3-7 business days to anywhere in the United States. We offer 3 shipping options: Free Shipping, Standard Shipping, and Fast Shipping.

• Do your Jewelry pieces come with a warranty?

  Absolutely, buy risk-free with our 30-day money-back guarantee. We’re confident she will love it, but if not, we’ve got you covered!

• What material are the necklaces made of?

  In most cases, our necklaces and pendants are made of surgical stainless steel with a coating of white, yellow, or rose gold, adorned with delicate clear crystals surrounded by brilliant cubic zirconia.

All our pieces are thoughtfully handcrafted and tailored to your specifications. Typically, we don't accept returns or exchanges on personalized items. However, we recognize the sentimental value that our items hold and would like to work with you to find an amicable solution. Please reach out to us at customerservice@anytimegiftco.com.

RETURNS AND REFUND GUARANTEE

• Orders can be canceled or modified within 2 hours after being placed.
• We have a 15-day return policy, which means you have 15 days after receiving your item to request a return
• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• For items received that are not as we described in our listing and Defective items, we cover the return shipping cost and replace the item ASAP

All returns must be in their original packaging and condition and also be made within 15 days of the delivery date.

Processing Time

All items offered by Anytime Gift Co are made-to-order. This means that when you place your order, we create that item/s just for you, one at a time for the best quality!

We process orders Monday through Friday, Pacific Standard Time, except on holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Once your order is received, we begin processing within 2-3 business days, accounting for production time as many of our products are made to order."

Expedited Shipping: Should you need your order to arrive sooner, we offer an expedited shipping selection during the checkout process

Estimated Shipping time

The estimated delivery time for our order will depend on your location. While we work closely with our logistics partners to provide you with accurate delivery information, delivery times are estimates only and cannot be guaranteed. Any delays are outside our control once your product(s) are in transit.

How Much Does Shipping Cost?

Shipping costs may vary by item.

If your order hasn’t arrived in the estimated delivery times, please contact our support team at customerservice@anytimegiftco.com

Incorrect Address?

Make sure you provide the correct address at checkout because:

• If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.
• We are not responsible if your order gets delivered to the wrong address or returned to the sender. The orders will be returned to our shipping partners’warehouses and disposed of by them. Before contacting our customer support, please check your given shipping address first.
• For orders returned due to an incorrect address provided, we request a re-shipping fee to resend your order
• If you contact the carrier after the order has been shipped and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

RETURNS AND REFUND GUARANTEE

• Orders can be canceled or modified within 2 hours after being placed.
• We have a 15-day return policy, which means you have 15 days after receiving your item to request a return
• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• For items received that are not as we described in our listing and Defective items, we cover the return shipping cost and replace the item ASAP

All returns must be in their original packaging and condition and also be made within 15 days of the delivery date.

Customer satisfaction is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Anytime Gift Co and if you have any questions, please don't hesitate to contact us at customerservice@anytimegiftco.com

Production Times

To estimate when you can expect your order, please refer to the time frame below:

Apparel (Print & Embroidery Products)

• Processing Time: 3-5 business days
• Shipping Time: 5-7 business days

Jewelry (Necklace, Bracelet,...) :

• Processing Time: 1-3 business days
• Shipping Time: 6-8 business days

Ornaments (All):

• Processing Time: 2-3 business days
• Shipping Time: 6-8 business days

Flag ( Garden Flag, House Flag)

• Processing Time: 3-5 business days
• Shipping Time: 7-15 business days

Mug

• Processing Time: 3-5 business days
• Shipping Time: 5-9 business days

Pillow

• Processing Time: 5-7 business days
• Shipping Time: 8-12 business days

Blanket

• Processing Time: 1-3 business days
• Shipping Time: 3-7 business days

Wall Art

• Processing Time: 1-3 business days
• Shipping Time: 3-7 business days

Cut Metal Sign

• Processing Time: 4-7 business days
• Shipping Time: 7-10 business days

Outdoor Mat

• Processing Time: 4-7 business days
• Shipping Time: 7-10 business days

Other Product

• Processing Time: 3-5 business days
• Shipping Time: 7-10 business days

Photo Guide
Capturing the right photo for your personalized engraved pendant is crucial. Follow the guidelines below to ensure the finest engraving possible.

1. Avoid Blurriness
Ensure your photo is crisp and well-focused. Blurry images can impact the precision of the engraving, resulting in a less distinct and sharp appearance.

Tip: Keep your camera steady and utilize natural lighting for optimal results. If your dog tends to be active, aim to capture their photo during moments of calm or rest.

2. Capture Both Eyes
opt for a front-facing photo where both eyes are visible, as this creates a balanced and lifelike feel to the engraved pendant.

Tip: Use a toy or treat near your camera to attract your dog's attention and encourage them to look directly at the lens.

3. Darker Dogs: Mind the Lighting
For darker-colored dogs, a well-lit photo is crucial to accurately capture all the details in the engraving. This enhances contrast and saturation for an optimal outcome.

Tip: opt for outdoor natural lighting, especially during the early morning or late afternoon when the light is softer, for the best results with darker dogs.

4. Include the Entire Head
Ensure the entire head, including the ears, is visible in the photo. More details provide a better foundation for the engraving, resulting in a more realistic and intricate final product.

Tip: Allow sufficient space around your dog's head in the frame to prevent any features from being cut off.

Remember, the quality of the photo you provide directly impacts the engraving's outcome. Invest time and enjoy capturing the perfect portrait of your dog!

Personalization

• Please complete fields required to customize options (Name/Characteristics) and recheck carefully all the customized options
• Click SELECT IMAGE to upload your photo or RE-UPLOAD another if you want.
• Make sure your photo is high-quality, in focus, well-lit, and has no blur marks or creases.
• Text: Standard English excluding special characters, emojis to ensure the best looking.
• Text: Standard English excluding special characters, emojis to ensure the best looking
• The last step, click "Preview" to get a glimpse of the wonderful creation you’ve made ❤️.

All products are made-to-order and proudly printed with the best screen-printing or print to garment processes available. Please be aware that the Preview may be slightly different from the physical item in terms of color due to our lighting at our product photoshoot or your device’s display.